FAQs
Hygiene
What additional cleaning and safety measures are being put into place?
Some of these changes will be the one-way system around our facility, clearly labelled work out stations, sanitization stations, sanitizer and wipes to wipe down the equipment, limited capacity in some classes to maintain social distancing and increased cleaning hours throughout the centre.
Has the centre been deep cleaned?
Yes, Life Leisure Barrow Park has been deep cleaned ready for reopening
Are members required to wipe down machines and equipment after each use?
Should I Bring a Sweat towel?
Should I bring a Mat?
Will hand sanatizer be available for members?
Should I wear a mask in the gym?
As of Thursday 24th September, we strongly recommend that all members and visitors to wear face coverings in all circulation areas of our buildings. This includes reception, corridors, spectator areas and toilets. This does not include the gym, sports halls, studios, swimming pools or outdoor spaces, though you may still choose to wear one in these areas if they wish.
We will also be following the government guidance and anyone over the age of 11 years must wear a face mask indoors unless participating in sporting activities
Should I wear gloves in the Gym?
Facility Usage
Will you be restricting the number of members allowed in the gym?
If the maximum capacity is reached the online booking system will show as full so please book before you come to avoid disappointment.
Please note that the gym is now located on the ground floor in the Sports Hall and top floor where most of the cardio equipment is based.
Will I have to book to use the gym?
Is there a time limit on my visit?
Will the changing rooms and showers be open?
Toilet facilities are open and available for use.
Will you have Group Exercise classes available when you reopen?
All Group exercise classes must be booked and only those booked on will be permitted in any class.
Please see the your online account for our class availability.
Will all the equipment be available to use?
Can Personal Trainers take sessions?
How do I book a session with a Personal Trainer?
Is the kids Gym still available and if not what are my options for my family membership?
Will Pools Be in Use?
Will Swimming Lesson be available again?
Will Water fountains be in use?
Memberships
What will happen to my Direct debit payments?
I paid in advance for the whole year will the closure dates be added to my contract?
If I’m not ready to return to the gym when it reopens what are my options?
I’m not yet a member of life Leisure can I Join?
swimming lessons
I already signed up to direct debit in March
You can go straight to register with course pro.
How do I set up or change my membership if I don’t have an online account?
Come into site or email info@lifeleisure.net
How do I set up a membership for my second child without a second email?
Come into site or email info@lifeleisure.net or fill out this online form.
I am struggling to log into my online account to change my membership?
I’ve signed up under my name instead of my child’s
Please contact info@lifeleisure.net
I have signed up to the wrong the agreement
Come into site or email info@lifeleisure.net
Course Pro Home Portal is saying “Not enough information to register”
Member is on correct membership and needs to wait to appear in Course Pro. Please make sure you are using your barcode to register not the membership number. This can take 3 working days.
I don’t have a bar code number to register with?
This is the code on your swipe card. If you don’t have one please email your pool coordinator who can tell you this.
Can I link my children to the same account on Course Pro
Yes, whilst setting up an account in the HomePortal for one child, you get the option to link any other sibling or family members. You can also do this at a later date.
What badge is my child on?
The Pool Coordinator has assigned your child to the correct badge and level. Please email
I have 2 children on different badges so I can’t book both children at the same time.
Contact your Pool Coordinator and they can open this up for you on swimming.barrowpark@lifeleisure.net
I don’t want to sign up to a direct debit membership without knowing I can get the day and time I want
Pool Coordinators can give you a list of days & times available for your child’s badge. Please email swimming.barrowpark@lifeleisure.net.
I booked the wrong class. How do I change this?
Email your pool coordinator on swimming.barrowpark@lifeleisure.net